Customer Support in Online Poker — What to Pay Attention to?

Both experienced and inexperienced poker players require some kind of assistance from time to time when they play online poker. Simply put, online poker sites are complex, and it’s perfectly normal to get lost from time to time. That’s the main reason why customer support exists. If you’re about to join a poker site, make sure to read our short guide to learn more about customer support and what to pay attention to when contacting the.

First of all, every customer support team can be reached by using email, but many online sites nowadays also offer the live chat feature. In fact, live chats proved to be very useful as they let you get in touch with a support agent and chat with them in real-time. All you have to do is find the right option that will start the live chat feature and wait for one of the available agents to contact you. Most of the time, you won’t have to wait for more than a couple of minutes.

The best thing about live chat is that they are often available 24/7, which is great for people who play poker in different time zones on international poker sites.

Email is the second most popular way to contact customer support of an online poker platform. However, you have to accept the fact that email responses take some time, meaning you’ll have to wait a couple of hours before getting an answer (in some cases, you might have to wait more than a day).

Finally, some online poker sites also allow calling customer support. This option is rare, but if you prefer solving problems by talking rather than writing, make sure to see whether there’s a phone available somewhere on the site.

Before you decide to contact customer support, make sure to check out the Help pages, including the FAQ section on the site of your choice, as many poker platforms covered all frequent questions on them.

If you haven’t made a decision on which site to join, please pay attention to our poker reviews, where we covered some of the most popular online poker sites nowadays. All of them are available in the US and offer lucrative welcome bonuses for new players. Moreover, they accept a wide array of payment methods and feature helpful customer support. You can even test support by sending them a question before joining the site. That’s what we did when we selected which platform to feature on our site.